![]() ![]() When you send an automated email and it is read, we will display the automation name in the comment summary. Our read receipts work with both Supervisor and Observer. The read receipt includes the first line of the comment read. This allows your agents to quickly identify each of their own read receipts. * Read items are marked by the sending agent or last agent for Supervisor notifications. ![]() * Identify which agent's comment was read (Exclusive) * Create Freshdesk Supervisor rules to either send a reminder email for unread tickets or a follow-up email to cut ticket resolution times by up to 50%. * Quickly identify what comments have been read with our exclusive Agent ID and Comment Header features * Add an Unread column to your views to show if your reply has been opened. * Increase agent productivity by allowing them to focus on unread tickets. * Increase sales, cut ticket resolution times and increase NPS scores See how long it took before the email was viewed, when it was sent, when the email was opened and what comment was read. ![]()
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